Heat Pump Service — Davie, Davidson & Forsyth Counties
Heat Pump Problems?
We Know Them Inside Out.
Installation, repair, and maintenance for traditional and ductless heat pump systems. All brands, all configurations — same-day service available.
Heat Pump Specialists
Year-Round Comfort From a Single System
Heat pumps are the most efficient way to heat and cool a home in the North Carolina climate — but they're also more complex than a standard AC or furnace. They operate in both heating and cooling modes, run a defrost cycle in winter, and rely on a reversing valve that has no equivalent in other HVAC systems.
K&W technicians are experienced with the full range of heat pump technology, from traditional split systems to ductless mini-splits and dual-fuel hybrid configurations. When your heat pump isn't performing as it should, we diagnose the root cause — not just the symptom.
Whether you need emergency repair, seasonal maintenance, or a new system installed, we bring the same repair-first philosophy that's earned us over 130 five-star reviews across the Triad.
Heat Pump Services We Offer
From a quick repair to a full new system, K&W handles every stage of your heat pump's life.
Heat Pump Repair
Same-day diagnosis and repair for heat pumps that aren't heating, cooling, or operating efficiently. Reversing valve issues, refrigerant problems, defrost failures, coil cleaning, and more.
New System Installation
Proper sizing and installation of new heat pump systems — traditional ducted, ductless mini-split, and dual-fuel hybrid configurations. We match the right system to your home and your budget.
Seasonal Maintenance
Twice-annual tune-ups to keep your heat pump running efficiently year-round. Coil cleaning, refrigerant check, electrical inspection, and full system performance evaluation.
Ductless Mini-Split Service
Installation, repair, and maintenance for ductless mini-split systems — ideal for room additions, sunrooms, garages, and older homes without ductwork.
Common Heat Pump Repairs
Heat pumps have unique components that require specialized knowledge. Our technicians are trained on all of them.
- Reversing valve replacement
- Refrigerant leak detection and recharge
- Defrost board and sensor repair
- Capacitor and contactor replacement
- Compressor diagnosis and replacement
- Coil cleaning (indoor and outdoor)
- Auxiliary and emergency heat diagnosis
- Thermostat and heat pump control wiring
- Blower motor and fan blade replacement
- Air handler service and cleaning
- Mini-split head cleaning and repair
- Dual-fuel system integration and repair
Heat Pump Brands We Service
We install and service heat pumps from all major manufacturers, including traditional split systems and ductless mini-splits.
Licensed, Local, and Straightforward
Licensed & Insured
NC Contractor License #15782 — HVAC and plumbing.
NC Electrical License #29978.
Full liability insurance, and we pull permits where a job requires one.
Where We Work
Davie, Davidson, and Forsyth counties — Bermuda Run, Advance, Clemmons, Winston-Salem, Mocksville, Kernersville, Pfafftown, Lexington and Thomasville, and the communities around them. For new construction and builder projects, we travel considerably farther.
Written Estimates
You see the number before anyone picks up a tool. Nothing starts until you have agreed to it — and the diagnostic fee is waived when you go ahead with the repair.
Emergency and Same-Day
Submit an emergency request and we will take the call and get back to you as fast as we can — emergencies are never left in a queue. For everything else, if a technician is nearby or a scheduled call can move, same day is often possible.
Heat Pump — Common Questions
Why is my heat pump blowing cold air in winter?
Heat pumps blow air that's cooler than body temperature even when working correctly — typically around 90–100°F, compared to a gas furnace's 120–130°F. That said, if your home isn't reaching the set temperature, you may have a refrigerant issue, a failed reversing valve, a defrost problem, or auxiliary heat that's not engaging. We can diagnose the exact cause.
My heat pump is running constantly in cold weather. Is that normal?
In temperatures below 35–40°F, heat pumps run longer cycles because they're working harder to extract heat from cold outdoor air. This is normal. However, if it's running constantly and still not reaching your set temperature, there may be a performance issue worth diagnosing.
What is the defrost cycle and is it supposed to steam?
Yes. When a heat pump defrosts its outdoor coil, it temporarily reverses to push hot refrigerant through the outdoor coil to melt ice. This causes steam — it's normal and typically lasts 5–15 minutes. If your unit is icing over frequently or the defrost cycle isn't completing, that's a problem we should look at.
Should I get a heat pump or a gas furnace?
In the North Carolina climate, heat pumps are highly efficient for most of the heating season. For homes in colder zones or with existing gas lines, a dual-fuel system (heat pump + gas backup) often gives the best of both worlds. We'll assess your home, your utility rates, and your comfort goals to make an honest recommendation.
What's the difference between a traditional heat pump and a mini-split?
A traditional heat pump connects to your existing ductwork. A mini-split (ductless) system delivers conditioned air directly to individual rooms through wall-mounted air handlers — ideal for additions, sunrooms, garages, or homes without existing ductwork. We install and service both.
How often does a heat pump need maintenance?
Heat pumps should be serviced twice a year — once in spring for cooling mode and once in fall for heating mode. Since they run year-round, they accumulate wear faster than systems that only run seasonally. Regular maintenance extends life, keeps efficiency high, and catches problems before they cause failures.
HVAC Emergency? We're Available Now.
Call us for same-day emergency HVAC, electrical, and plumbing service across Davie, Davidson, and Forsyth counties.