Terms & Conditions

K & W Service and Repair, Inc. BBB Business Review

Effective Date: April 29, 2025

Welcome to the website of K & W Service and Repairs, Inc. (“we,” “our,” or “us”). By accessing our website or using our services, you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, please do not use our website or services.

1. Services Provided

K & W Service and Repairs, Inc. provides residential and commercial heating, ventilation, and air conditioning (HVAC) services, including maintenance, repair, and installation. All services are subject to availability and may be modified or discontinued at our discretion.

2. Eligibility

By using our website or requesting our services, you affirm that you are at least 18 years of age or have legal capacity to enter into binding agreements.

3. Scheduling and Cancellations

Service appointments can be scheduled through our website, phone, or other authorized channels.
Customers are expected to provide accurate contact and property information.
We reserve the right to cancel or reschedule services due to unforeseen circumstances (e.g., weather, technician availability, or safety concerns).
You may cancel or reschedule appointments without penalty by providing at least 24 hours’ notice. Late cancellations may be subject to a cancellation fee.

4. Payments

Payment for services is due upon completion unless otherwise agreed in writing.
We accept various forms of payment as specified at the time of service.
Any unpaid balance may be subject to interest, late fees, or collections efforts, and you agree to reimburse us for reasonable costs incurred in collecting unpaid amounts.

5. User Conduct

You agree not to:

Use our website for any unlawful or prohibited purpose
Impersonate any person or entity or falsely state information
Interfere with or disrupt the website, its servers, or networks
Attempt to gain unauthorized access to any portion of the website or its systems

6. Intellectual Property

All content on this website—including but not limited to logos, text, graphics, images, and software—is the property of K & W Service and Repairs, Inc. and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without our express written consent.

7. Disclaimers

Our website and services are provided “as is” and “as available.”
We do not warrant that the website will be error-free or uninterrupted.
While we strive for accuracy, we do not guarantee the completeness or reliability of any information provided on the website.

8. Limitation of Liability

To the fullest extent permitted by law, K & W Service and Repairs, Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services, including but not limited to lost profits, property damage, or system failures.

9. Indemnification

You agree to indemnify, defend, and hold harmless K & W Service and Repairs, Inc. from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of your use of the website or services or your violation of these Terms.

10. SMS Messaging

If you opt in to receive SMS/text messages from K & W Service and Repairs, Inc., you consent to receive service-related communications to the mobile number provided. These may include, but are not limited to:

Responses to quote requests
Appointment reminders
Customer feedback requests
Service updates

Standard message and data rates may apply depending on your mobile carrier.

You may reply HELP at any time for assistance or if you have questions about our SMS service. To opt out of receiving further messages, reply STOP. After opting out, you will no longer receive SMS communications unless you re-subscribe.

For more information on how we handle your mobile data, including opt-in status and consent, please review our Privacy Policy.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Davie County, North Carolina.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised “Effective Date.” Continued use of the website or services after any changes constitutes your acceptance of the new Terms.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

K & W Service and Repairs, Inc.
149 Yadkin Valley Road
Advance, NC 27006

336-939-5922

[email protected]

CALL US TODAY

K & W Service and Repairs, Inc. Terms & Conditions