Privacy Policy

K & W Service and Repair, Inc. BBB Business Review

Effective Date: April 29, 2025

K & W Service and Repairs, Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of information when you interact with our website, request services, or communicate with us:

Personally Identifiable Information (PII): Such as your name, email address, phone number, physical address, and other contact details you provide voluntarily.
Service Information: Information related to the services you request or inquire about, including appointment scheduling, service history, and customer communications.
Device and Usage Information: Data collected automatically through your browser or device, including IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Information

We use your information to:

Provide, schedule, and manage heating and air services
Respond to your inquiries and customer service requests
Communicate with you via email, phone, or SMS regarding appointments, service updates, or related information
Improve our website and service offerings
Ensure compliance with legal obligations

3. Protection of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.

4. Sharing of Information

We do not sell, share, or rent your Personally Identifiable Information (PII) to any third party for marketing purposes.

We may share your information only in the following limited circumstances:

Service Providers: We may share personal data with trusted third parties who assist us in operating our business and providing services to you (e.g., web hosting providers, scheduling software, SMS delivery platforms). These parties are contractually obligated to protect your data and use it solely for the purposes of providing services on our behalf.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid legal requests.

5. SMS Messaging and Opt-In Data

If you opt in to receive SMS/text messages from us, we will use your mobile number only to send service-related communications (such as appointment reminders, confirmations, or service updates).

We will not sell, share, or rent your SMS opt-in information to any third party for any reason other than to deliver the specific services associated with the campaign. However, we may share your personal data, including your SMS opt-in or consent status, with third-party service providers who help us deliver these messages (e.g., messaging platforms, mobile carriers). These providers are required to use your information solely for message delivery purposes and not for marketing or unrelated activities.

6. Your Choices

You may choose not to provide certain information, though this may limit your ability to access specific services. You can opt out of SMS messages at any time by replying “STOP” or contacting us directly. To update or delete your personal information, please reach out using the contact information below.

7. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top of the policy. We encourage you to review this page regularly to stay informed of our data practices.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us at:

K & W Service and Repairs, Inc.
149 Yadkin Valley Road
Advance, NC 27006

336-939-5922

[email protected]

CALL US TODAY

K & W Service and Repairs, Inc. Privacy Policy